Privacy and Policy

Last updated: 06/04/2025

1. Who We Are

Tudor House Dental Surgery (“we”, “us”, “our”) is a private dental practice based at:

62 High Street, Tarvin, Chester CH3 8JB
Phone: 01829 741284
Email: care@tudorhousedentalsurgery.co.uk
Website: https://tudorhousedentalsurgery.co.uk/

We are a limited company operating in the United Kingdom, and we take your privacy seriously in line with the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect

We may collect and process the following personal data through our website and services:

Your name
Your email address
Your phone number
Information provided when making appointments or submitting enquiries
Data collected automatically via cookies (e.g. IP address, browsing behaviour)

We may also collect information about children, but only with explicit consent from a parent or legal guardian.

3. How We Use Your Data

We collect your data to:

Respond to your enquiries and appointment requests
Contact you with relevant information about your treatment or services
Improve our website performance and user experience
Carry out internal analytics and marketing activities (e.g. via Google Analytics and Facebook Pixel)
Manage bookings and communication through our CRM and appointment systems

4. Sharing Your Data

We may share your personal information with trusted third parties such as:

Booking and appointment platforms
CRM and patient management tools
Website and marketing analytics providers (e.g. Google Analytics, Facebook Pixel)

These providers only process your data on our instructions and in accordance with applicable data protection laws.

We do not sell or trade your data.

5. Cookies and Tracking

Our website uses cookies to:

Analyse website usage via Google Analytics
Provide targeted advertising via Facebook Pixel

You can choose to accept or reject non-essential cookies when you visit our site. Your continued use of our website implies consent to essential cookies.

To learn more about how we use cookies, please see our [Cookie Policy] (link if applicable).

6. How We Store and Protect Your Data

We store your personal information securely and only for as long as necessary to fulfil the purpose for which it was collected. We follow strict procedures and take reasonable steps to protect your data from unauthorised access, loss or misuse.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data where applicable
Object to or restrict the processing of your data
Withdraw consent at any time

To exercise these rights, please email us at: care@tudorhousedentalsurgery.co.uk

8. Children’s Privacy

We only collect personal information about children with parental or guardian consent, and we handle such data with additional care and confidentiality.